Philosophy/Ethics
As we always have the vision of functioning as an integrated consultancy outfit that offers the best in ‘giving helping hands’ to its clients through provision of solutions to marketing-related problems.
Here, our assets are people and experience. We always work towards satisfactorily serving our clients, as we are strongly committed to preserving a continued long-term relationship with them.
While Etochia works with you, we always resolve to dedicate every facet of what we do to satisfying your needs.
In view of this, we believe that it is vital to keep you informed and set out in clear terms our business principles and practices as they relate directly to the service we provide to you.
Fees
Our reasonable fees are calculated on the basis of the specific nature of your brief. We will advise you on the appropriate costs and method of payment, for your approval, as soon as full assessment of your requirements has been completed. We will then include details of our fees in an Appointment Letter as agreed, should you decide to proceed.
Appointment Letter
We write an Appointment Letter to you, as soon as your brief and our fee estimate have been agreed. This letter defines your approved brief and clear terms on which your brief will be accepted.
It also sets out the agreed fees for fulfilling your requirements, together with details of our Complaints Procedure, should you feel that our service has fallen below our normal professional standards.
We require that the Appointment Letter be read and signed by you, in order to ensure that your needs are satisfied adequately, without any unnecessary delay.
Feedback & Suggestions
We are very grateful for any feedback and suggestions, to assist in maintaining the highest standards of professional service we provide to you. Please click here to send details of your feedback and suggestions. We will reply as soon as possible.
Complaints
We aim to provide the highest standards of professional service to our clients, and to operate our business to the professional standards that others affected by our conduct have the right to expect.
If you believe our service to you as a client has fallen below these standards, we encourage you to raise the matter so that it can effectively be dealt with to your satisfaction.
Please click here to send details of your complaints and we will acknowledge receipt of your correspondence immediately, setting out the manner in which your complaints will be dealt with. |
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